Healthcare providers, being service businesses, have service lines. Different types of providers have different types of service lines. Hospitals tend to have surgical lines of business such as cardiac surgery, orthopedic surgery, and colon and rectal surgery. Other service lines in hospitals include emergency medicine, intensive care, and birthing centers.
Clinics have service lines usually focused on the type of anatomical specialty being practiced (e.g., cardiology, endocrinology, or hematology) or the group being served (e.g., family practice, geriatrics, gynecology, or pediatrics). Still other service lines focus on the patient’s activities (e.g., aviation medicine, military medicine, or sports medicine).
Service line performance analysis is a highly complex process. Common to all analytical approaches is the need for accurate, timely, and detailed cost and reimbursement information and the ability to “slice and dice” the data in many different ways.
In addition to the above, the CostFlex software supports the ability to look at the data from a number of perspectives including across time (year, month, day), across the organizational structure (region, facility, campus), across specific service activities (diagnosis related grouping – DRG, diagnosis, treatment), across payers (payer type, payer, plan), across demographic categorizations (age, postal code), and across providers (provider type, specialty, physician).